NationVoice proudly accepts both PayPal and all major credit cards, (Visa, MasterCard, American Express, and Discover). We also accept echecks through PayPal.com. We're sorry, but we cannot accept money orders, checks, or any other forms of payment besides those mentioned above.

INSTANTLY!
All new orders here at NationVoice are set up and ready to use the second you have completed your order. Your server information along with a direct link to your server and instructions to log into your customer control center are also given to you directly on your web browser. As a backup, you will also receive an email within seconds of finalizing your order which will detail all of your account information, along with instructions on how to use our services in case you are a first time user of the ventrilo client.

By default, all servers are setup as public. We do not limit you in how you want to use your Ventrilo Server, so we allow you to choose whether or not you wish to have your server Public or Private. You have complete control over your server and can add a server password to keep it private -- or not, if you wish to keep it public. It's your server; you configure it as you wish.

Yes, Mac OS users can easily connect to our servers. It is important to note that your server codec must be set to any Speex codec. Speex codec is the only codec which will allow Mac OS on your server with the ability to communicate. By default, all high quality servers are initially setup to accommodate both PC and Mac OS users.

All of our customers have the ability to instantly upgrade or downgrade their servers at anytime through their customer control center. Simply log in to your Ventrilo control panel and choose the upgrade slots feature. You will be directed to follow through with your upgrade payment. Once payment is complete, your server is upgraded instantly without having to wait. If you choose to downgrade your server, the same applies.

Yes you can. All NationVoice customers can instantly relocate their server by simply logging into their customer control center and choosing the Transfer Server option. You will then choose a location to transfer your server to from a list of our locations. Your server will then be instantly transferred along with your servers configuration, meaning the configuration of your server will not change. Please keep in mind however, your servers IP and Port will indeed change considering it is being moved to a different location.

NationVoice provides test servers in all of our available locations worldwide, including our overseas locations in Europe and Asia.. You can find a direct link to connect to these test servers from our website homepage, in the area NationVoice Locations. Simply choose your location of choice and click the CONNECT button on the right of the location. Providing that you Ventrilo already installed on your computer, this option will instantly connect you to that locations test server.

While both packages provide excellent voice communication, the normal quality package supplies you with codecs up to 22KHz. The normal quality package is mainly for those who are dial-up users or those with weak Internet connections. High Quality packages provide you with 39 different codecs to choose from with the highest package reaching 44KHz, thus providing superior voice communication. The reason why we offer the two different packages, normal and high, is simply because we feel that it is unfair for those who are not capable of using the higher end codecs to pay for that of which they are not able to use.

Yes, at any time you may upgrade or downgrade your server instantly via your control panel. To upgrade or downgrade your server you will need to log into your control panel at www.nationvoice.com and then click UPGRADE SERVER. From there you may instantly upgrade or downgrade your server size at any time, day or night.

Superior voice quality and the power to fully customize your server has always been a priority to NationVoice thus being the reason we offer you the most codecs available. With 39 codecs to choose from including both Speex and GSM codecs you have the ability for MAC and PC users alike to connect to your server. With codecs ranging from 8kHz SPEEX to 44 kHz GSM you have the ability to customize your server to fit your exact needs with UNLIMITED Bandwidth.

To simply put it, the best. With 24/7 support and the ability to speak with a support representative live, NationVoice has by far set itself apart the competition. NationVoice is a customer driven company meaning we do everything in our abilities to make the customers experience with NationVoice a memorable one.

For any further pre-sales questions please choose CONTACT at the top of our website for a list of contact methods including Telephone assistance, Live Chat & Email.

You may log into your control panel at www.NationVoice.com. Insert your e-mail and password you signed up with into the Customer Control Center, if you can not remember your password please hit the "Lost Password?" button to retrieve any lost passwords.

To connect to your server you will first need to open your Ventrilo client on your computer. Once your client is opened you will need to click the -> arrow to the right of "Server". A box will pop up and allow you to hit New. Once you hit new you may title your server whatever you desire. After you have set a new server name, you will need to insert your server IP address provided in the new customer email sent to your email address. Your servers IP may be all numbers or yourlocation.nationvoice.com will need to be put where it says "Hostname or IP" followed by inserting your servers port number in the "Port" field. You won't need to insert a password in the password field upon your initial connection seeing that all NationVoice servers upon installation are initially installed as Public Servers.

To connect to a password protected server you will need to insert the password for the server at the same location you had inserted your ip and port to connect to your server. To do this, click the arrow next to "Server" on your ventrilo client. Click new to create a new server listing, title the server and then ok. Next, you will need to insert your ip in the field that states "Hostname/IP" and then put in your port in the location that states "Port" and finally in the field that states "Password" supply the password that is used to password protect the server. You will then need to hit ok and click CONNECT to connect to your password protected server. If you have any issues please contact the server owner or submit a support ticket via our Customer Control Center at our website.

For another user to connect to your Ventrilo server they will need to follow the same procedure that you had done to connect to your server. You will need to supply them with your fully numeric IP address or your default hostname (yourlocation.nationvoice.com) and your Port number. They will need to insert the IP and Port number into their Ventrilo client and then hit ok followed by clicking CONNECT just how you connect to your server.

For a server to be Mac compatible the server must be set onto the Speex codec. To set your server to this required codec you will need to log into your control panel and go to Edit Server info and change your codec to any Speex codec. After you have set your desired level of codec you will need to update your control panel followed by a server restart.

When you defined the server you wanted to connect to you gave it a hostname instead of IP number. Host names look like "yourlocation.nationvoice.com" whereas IP numbers will look like "10.5.67.234" but without the quotes. Both formats are valid but if you give it a hostname then the name must be typed correctly. If the name you entered doesn't exist then this error message will be displayed. If you entered an IP address then you must have type in something other then numbers separated by dots.

This can be caused by several things. When you defined the server you wanted to connect to you either A) typed the IP address incorrectly or entered the wrong port number. The server might not be online, also. Before trying to trouble shoot your connection issues, first visit: <a href=”http://www.ventrilo.com/status.php”>www.ventrilo.com</a> and type in your servers IP and Port information then hit Submit. If your server information appears, your server is ONLINE. If your server is OFFLINE, you will be provided with a message: "Ventrilo server is not responding.". Your firewall/router may be blocking your connection to the server if you see your server online and have checked your connection information. Norton Internet Security, Zone Alarm and other various anti-virus or firewall application may cause connection issues. You may need to uninstall or disable some security software on your computer to connect properly. In the event your unable to connect to your server due to a software or hardware issue the problem is between you and the Ventrilo server itself. There is nothing we can do about this unfortunately and you will have to research the problem in conjunction with the computer or Internet administrator. If you have any questions or feel that you need further direction, please choose CONTACT at the top of our website for assistance.

For any further General Help questions please choose CONTACT at the top of our website for a list of contact methods including Telephone assistance, Live Chat & Email. If you are an existing customer, please log into your Customer Control Center for the fastest response time.

NationVoice proudly accepts both PayPal and all major credit cards, (Visa, MasterCard, American Express, and Discover). We also accept echecks through PayPal.com. We're sorry, but we cannot accept money orders, checks, or any other forms of payment besides those mentioned above.

As soon as your payment has been completed in full your account will be online and ready to use with complete account information right on your web browser.

Yes, all accounts at NationVoice.com are subscription based. There are no contracts and you may cancel at any time.

Turning your server back online is simple. Please send a direct payment to: PayPal@NationVoice.com for the amount of the pending invoice. Once you pay this amount, please submit or update your open support ticket via your Customer Control Center and your server will be back online almost instantaneously.

Please note you may update your credit card information within your Customer Control Center at http://www.NationVoice.com via the MY PROFILE option. Please be sure to "apply or update" the changes at the bottom once you are finished. This will submit a request, please standby while we update this information. Please note, you only need to submit this information once and the support ticket will be updated once the new information is on file.

At times we understand that errors may occur either by mistake or by our automated system. When errors occur we wish to resolve them with our clients, as soon as possible. Should you experience a billing issue, please contact our support department by opening a billing support ticket via your Customer Control Center. Your account will be investigated, you will receive a reply by a Billing Manager and adjusted appropriately. All billing errors must be reported to the Nation Voice Communications billing department within 30 days of whichever error may have occurred, or the request may not be honored. Please note that you should always maintain only ONE PayPal Subscription per Nation Voice Communication's service package. We are not responsible for the accidental creation of additional subscriptions, so please ensure your PayPal subscriptions are correct. Should you have any questions with your PayPal account please contact the PayPal.com customer service department.

Your service with Nation Voice Communications LLC can be terminated by simply logging into your Customer Control Center at our website and choosing Customer Service, Cancel Services. Please note our Terms of Services via our website, www.NationVoice.com. Please ensure any cancellation request is submit at least 7 days before your next billing term, to avoid another billing term. When canceling your service you understand that your Ventrilo server will immediately be suspended and if you wish to have us shut off your service before the end of your prepaid billing term (auto-delete), please submit a support ticket via your Customer Control Center, Customer Service option. We cannot stress enough the importance of canceling your PayPal.com subscription in addition to the above instructions if that is your method of payment; we are unable to refund monies paid to us from "Non-Canceled" or "Additional" PayPal.com subscriptions. We do not manage your PayPal.com account, if you have any questions please contact the PayPal.com Customer Service Team.

1. Log in to your account at http://www.PayPal.com by entering your email address and password in the Member Log In box.
2. Click the HISTORY sub tab.
3. Mouse over MORE FILTERS then down to SUBSCRIPTIONS AND AGREEMENTS then choose SUBSCRIPTIONS.
4. Bubble the date range just above and change the first drop down box back to at least 1-2 years depending on how long you were/are a customer, then simply make sure the second drop down box is today's date and choose SHOW.
(This may take several minutes.)
5. You will now see every subscription ever created within your PayPal Account. Simply look at the PAYMENT STATUS column, and anywhere you see ACTIVE related to a NationVoice.com entry, choose details, one at a time.
6. At the bottom of this page, click CANCEL SUBSCRIPTION.
7. On the confirmation page click CANCEL SUBSCRIPTION again if needed.[/list]By completing these instructions you will successfully cancel any future automatic reoccurring payments to NationVoice Communications.

By doing this it may effectively terminate your service with us and if you are still a customer, we will set your account to expire once the prepaid time is completely used.

As well, please review our Terms or Service which can be found at our Terms of Service.

You may easily pass along the account to someone else, so they may pickup the payments and take ownership of your account. What you will need to do is first, submit an account details change request within your Customer Control Center, MY PROFILE with the new contact information (we require full contact information for billing purposes). Secondly, If you are a Credit Card Customer please also submit a credit card change request via the MY PROFILE section as well, with their new credit card information, or you may give them your log-in and password information to the account, and they can submit the new credit card information. This will submit a ticket to the support staff, requesting that your information be changed, and it may take upwards of an hour for this process to complete.
If you are a PayPal Customer, you will be required to cancel your PayPal recurring payment to NationVoice.com via your PayPal Account. Then, once the account transfer is processed successfully, the new owner MUST submit a support ticket requesting that a Level 2 Billing Technician issue a new invoice that must be paid in order for a new PayPal Subscription to be created successfully. Without a valid subscription on file for PayPal, your account may be closed.
It may take upwards of an hour to process everything for your account transfer to complete successfully. If you have any additional questions, please feel free to submit a support ticket so we may properly advise.

For any further Billing Help questions please choose CONTACT at the top of our website for a list of contact methods including Telephone assistance, Live Chat & Email. If you are an existing customer, please log into your Customer Control Center for the fastest response time.